Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide you with 14 days to change your mind and cancel the purchase and get a full refund on your digital content. You do not have this right to cancel once a download has started provided you have been told this and have acknowledged this.
The Consumer Contracts Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the service will start within this time you may be charged for what you've used.
The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
The Consumer Rights Act 2015 says that:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
In this contract:
If you don't understand any of this contract and want to talk to us about it, please contact us by:
Please note, calls will be answered at the following times:
Monday — Friday (09:00–18:00)
We may record calls for quality and training purposes.
We are a company registered in the United Kingdom with company registration number 9704937 and our registered office is at:
85 Great Portland Street
We are registered with VAT registration number 256 3077 02.
The details of this contract will not be filed with any relevant authority by us.
When buying any services or digital content on our site you also agree to be bound by:
All these documents form part of this contract as though set out in full here.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
When you buy the digital content:
If you request us to begin the performance of services during the 14 day cancellation period referred to above in the clause entitled "Right to cancel this contract ", you shall pay us an amount which is in proportion to what has been performed until the date when you have communicated to us your cancellation of this contract, in comparison with the full coverage of the contract.
You will lose the right to cancel this contract if the services have been fully performed at your express request within the cancellation period (in which case we will ask you to confirm that you understand you will lose your right to cancel).
We will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
You place an order on our site by doing the following:
The User adds courses to a cart, by clicking on enrol classroom, which takes them to the checkout page. They can view items in their cart or fill in their billing details and proceed to PayPal, where they can purchase the course or courses via PayPal or Debit/Credit card if they do not have a PayPal Account.
Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Before you place any order for digital content you must check that the hardware and software requirements of your computer or device mean that you can download the digital content. If required, please contact us for assistance.
When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does not, however, mean that your order has been accepted.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
We will only accept your order when we send you an Email to confirm this (Confirmation Email). At this point:
If you are under the age of 18 you may buy any services or digital content from our site. However, in some cases you may not be able to buy certain services or digital content because you are too young. If so, this will be set out on the relevant webpage for the services or digital content concerned.
If something happens which:
The digital content:
may not be:
Where possible we will offer the opportunity to confirm the time and date for performance of services purchased during the confirmation process and prior to the purchase of the services.
In other cases we may offer you with the opportunity to book the time and date for performance of services following the purchase of those services.
In all cases we will seek to perform the services purchased within a reasonable time and without causing you significant inconvenience.
Please note that where performance is requested or confirmed to commence within 14 days of purchase the above clause entitled "Payment and right to cancel if performance of services requested to commence before expiry of 14 day cancellation period" will be applicable."
If you have any questions as regards the time or date for performance of purchased services please contact us immediately.
We accept the following means of payment:
PayPal (And all major debit and credit cards accepted by PayPal)
If your payment is not received by us and you have already received any goods, you:
The price of the services or digital content:
does not include the cost of:
The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, that the digital content:
We must provide you with digital content that complies with your legal rights.
When we supply the digital content:
The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, that any services purchased are performed by us with reasonable care and skill.
We must provide you with services that comply with your legal rights.
When we supply services:
Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). You may also have other rights in law.
Please contact us using the contact details at the top of this page, if you want:
To avoid faults happening with any digital content, you must:
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this contract.
You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all its terms from time to time applicable.
The extent of the parties' liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause.
Subject to the sub-clauses below (entitled 'Exceptions'), our total liability shall not exceed the sum of £1,000,000.
Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for consequential, indirect or special losses.
Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for any of the following (whether direct or indirect):
The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
Notwithstanding any other provision of this Contract, the liability of the parties shall not be limited in any way in respect of the following:
No one other than a party to these Terms has any right to enforce any of these Terms.
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
please contact us as soon as possible.
If you and we cannot resolve a dispute using our complaint handling procedure, we will:
If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
The laws of England and Wales will apply to these Terms.